Technical Inside Sales & IT Solutions Manager
Tri-State Equipment Co. Inc.  |  January 2012 – June 2026  |  St. Louis, MO

Dual-role professional serving simultaneously as the company's sole inside sales producer and sole IT administrator across a 153-employee industrial distribution company with 5 Midwest locations. Owned the full sales cycle for phone and web channels while managing all hardware, software, network, and cloud infrastructure — giving me firsthand technical credibility that directly supported sales conversations.

Sales Production

• Generated $3.16M in phone sales (2012–2015) handling 10–25 inbound and outbound calls daily, growing revenue 237% from $437K to $1.48M over four years

• Sustained gross profit margins of 24–28% across all phone sales years — consistent margin discipline alongside strong volume growth

• Drove $3.77M in e-commerce revenue (2018–2023) across four company websites personally built from scratch, peaking at $830K in 2021

• Managed the full sales cycle: inbound inquiry, needs assessment, product recommendation, quoting, order entry, and post-sale follow-up

• Built rapid rapport with new and returning customers, matching technical products to specific applications with confidence and accuracy

Technical Depth Supporting Sales

• Managed all network infrastructure including Fortinet FortiGate firewalls, Cisco and UniFi switching/Wi-Fi, VLANs, VPN, and DNS/DHCP across 5 locations — providing genuine hardware fluency in sales conversations

• Administered full endpoint lifecycle for 250+ devices: workstation/server builds, SSD/NVMe upgrades, imaging, patching, and mobile device management across Windows, macOS, iOS, and Android

• Administered Google Workspace (150+ users, 6 domains) and Microsoft 365 including provisioning, access controls, email, and collaboration tools for 14+ years

• Led major M365 incident response involving forced logouts affecting ~90 employees — diagnosed root cause and restored access organization-wide within the same business day

• Orchestrated zero-downtime remote work transition for 153 employees during COVID-19 including VPN deployment, device provisioning, and end-user training

• Commissioned CISSP-level infrastructure security audit validating controls and compliance posture for executive leadership

• Coordinated with 30+ technology vendors on support escalations, warranties, and service contracts — experienced on both the buyer and seller side of vendor relationships

E-Commerce Sales Manager  |  Tri-State Equipment Company  |  2012 – 2026
St. Louis, MO — Built and managed four company e-commerce websites from the ground up

• Personally designed, hand-coded, and launched four company e-commerce websites (HTML5/CSS3), creating all digital sales channels from scratch.

• Drove $3.77M in web store revenue from 2018–2023 across four sites, growing from $375,264 in 2018 to a peak of $830,802 in 2021.

• Managed all product listings, pricing, promotions, and customer-facing content to maximize conversion and satisfaction.

• Handled online customer inquiries, order management, and issue resolution — maintaining the same customer-first approach as the phone sales desk.

• Monitored site performance, payment processing, and security compliance to ensure a trustworthy buying experience.

IT Systems Administrator  |  Tri-State Equipment Company  |  Jan 2012 – 2026 | St. Louis, MO

• Sole IT professional supporting 150+ employees across multiple locations

• Managed all network infrastructure, user support, vendor relationships, and technology compliance for a growing industrial company spanning 5 Midwest locations.

UI/UX Producer & IT Project Manager  |  VividSites, LLC  |  Mar 2006 – Dec 2011
St. Louis, MO — Web development and IT project delivery firm

• Managed web and IT project delivery from requirements through QA, supervising three developers and two designers.

• Served as primary client contact for technical requirements, timelines, and escalations — building the consultative communication skills that later translated directly to inside sales success.

Aircraft & Powerplant Technician  |  Southwest Airlines  |  1997 – 2005

• Maintained commercial aircraft to FAA standards in a high-accountability, precision-critical environment.